Frequently Asked Questions

No, we don't keep a standard price sheet. Every job depends on so many variables — print locations, thread count, number of colors, order size, garment type — that a one-size sheet isn't possible. Tell us what you're after and we'll happily put together a quote.

In some cases we require a 50% deposit to begin production. The remaining balance is due when the order is finished.

We accept all major forms of payment — cash, check, and credit cards. For team orders, we prefer a single check rather than a stack of individual ones.

Of course. We love showing off our work, but we completely understand if you'd rather keep it between us. Unless you tell us otherwise, we assume we have permission to post on social media (Facebook, Instagram, X) and to feature you as a client in materials like our website and brochures — just let us know if you'd prefer we don't.

Our standard turnaround is about 2 weeks from quote approval. It can shift with the season and our production schedule — your sales rep will confirm your delivery date when you place the order.

Orders that need a delivery date sooner than our standard turnaround may be subject to rush fees, depending on our schedule. If your order is being shipped, factor in extra time — shipping isn't included in our turnaround.

Screen printing and embroidery are as much art as science. We do our best to hit your exact count, but screens, threads, and needles break and garments occasionally arrive with flaws. The industry standard is a 3–5% allowance, so if you need exact quantities we highly recommend ordering an extra piece or two.

Absolutely. We're happy to order a blank sample of the product you're considering (we generally don't decorate samples except in certain cases). Let your sales rep know you'd like samples as early in the process as possible.

Completed orders are available for pickup at our Fairfax Station location. We can also deliver or ship — just let your sales rep know. Shipping and delivery aren't part of our regular pricing or turnaround, so they can add fees and time.

We make every effort to finish and package your order neatly and organized. For bulk orders we generally fold apparel in groups of 12, then box and label everything so it's easy to identify.

Screen printing applies ink onto a garment, which is then cured in a dryer. It looks best on tees, sweatshirts, sweatpants, and other casual wear.

A “screen” is mesh stretched tightly over a frame; your logo is stenciled into it, and the printer drags ink across with a squeegee to imprint the design. Every color in your logo needs its own screen — making screens is labor-intensive, which is why screen printing is best for larger quantities.

Our facility runs two manual and two automatic screen-print presses. With everything going, we can finish thousands of printed garments in a single workday.

The minimum is 12 pieces per logo — based on the logo being printed, not the garment. You can split those 12 across different garments as long as the same logo, at the same size, is printed on all of them and the materials are consistent (all cotton or all polyester, not mixed). For example: 4 hoodies, 4 tees, and 4 long-sleeve tees, all with the exact same logo.

No — screen printing has advanced to the point where we match the ink to the material. We use one ink for 100% cotton tees, and a stretchy polyester ink for compression-fit jerseys so it moves with the fabric. Whatever style you need printed, we can handle it.

A few easy ways to trim the cost of a screen-print job:

• Use white shirts. They cost less and print bright, vibrant colors more easily — faster and less ink.
• Use fewer ink colors. Every color adds a screen and a print charge; dropping even one can save real money.
• Order in bulk. A lot of the cost is fixed setup — the more garments you spread it across, the cheaper each one gets.
• Print fewer locations. Each print location adds a screen and a print charge.

Embroidery stitches thread directly through the garment and looks best on polos, golf shirts, hats, jackets, and bags — a clean, professional look that's perfect for corporate and staff apparel.

We run eight single-head machines plus one four-head machine — 12 heads in total — so we can produce small to large quantities quickly.

Unlike screen printing there's little setup involved, but the minimum order is still 12 pieces.

A few ways to bring down an embroidery job:

• Simplify your design. Embroidery pricing leans heavily on stitch count — a simpler design with fewer stitches costs less.
• Order in bulk. We have price breaks at 24, 36, 72, and 144 pieces; each tier lowers the per-piece price.
• Embroider fewer locations. Each location means re-hooping the garment and stitching again.

Yes — we have full-time graphic designers on staff for both screen printing and embroidery artwork. Your initial mockup includes one additional round of revisions free of charge; revisions beyond that are billed at $75/hour. We're not responsible for errors or misspellings on artwork you've approved.

Artwork needs to be in vector format (.EPS, .AI, .CDR, or .PDF). Please convert all text to curves before submitting.

Yes — even if you created the artwork yourself, we send a final digital mockup for approval before production. Heads up: taking more than 24 hours to approve can add to your turnaround time.

Yes — our custom logo design rate includes full ownership rights to the final design.

No — most web images are too low-resolution for quality work. Because of how screen printing and embroidery work, we need vector artwork to do the job right.

Yes. We also keep an extensive inventory of stock inks and usually have something close. If not, custom Pantone matching is available at $40 per color.

Embroidery machines need a special file telling them how to stitch your logo. Converting a normal image (like a .JPG) into that file is called digitizing. Unless your logo is very simple text in a stock font, there's a one-time $45 digitizing fee for new embroidery orders, regardless of who made the artwork. It's one-time — once digitized, we keep your logo on file for future orders.

Cancelled orders are subject to charges for all work already performed, plus a 25% restocking fee on goods ordered. Printed merchandise can't be returned or exchanged.

Our reps work hard to make sure you get exactly the product you want, but once you've selected a garment we can't be responsible if it's not to your taste. We recommend doing a little research and asking your rep for anything you need — we can provide size specs, but please confirm the garment will fit as intended. If there's any doubt, order a blank sample first.

Our process gives you control through approval of items, pricing, and artwork before we produce anything. If we make an error and your order doesn't match the mockup you approved, you can absolutely return it for a re-do. Please check your order and let us know about any problems within 72 hours of delivery — we can't be responsible for issues reported after that.

We rely on customers to pick up orders when we're not delivering, and we always make multiple attempts to reach you. If an order is still here after 6 months with no contact, we donate it to one of several local charitable organizations.